Privacy Policy

PRIVACY POLICY
Da Nang Mikazuki Japanese Resorts & Spa – www.mikazuki.com.vn
Effective from: February 6, 2025
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1. Purpose of Collecting Personal Information
Da Nang Mikazuki Japanese Resorts & Spa respects and is committed to protecting users' personal data in accordance with applicable laws. We collect personal information for the following purposes:

• To manage and verify user identity and account information
• To provide customer support and manage services
• To deliver services and handle user requests
• To send promotional offers and event updates (with user consent)
• To improve user experience and service quality
• For data analysis, research, and service/product development
• To comply with legal obligations and requests from authorities

Collected data may include:

• Full name, date of birth, email, phone number, address, gender
• Website usage data: IP address, browser type, session duration
• User feedback or voluntary submissions

Data may be collected through:

• Account registration
• Booking services on the website
• Contact forms, feedback, or complaints
• Participation in promotions or surveys
• Voluntary submissions via email, phone, or forms

User commitment: Do not provide false or misleading information. Users are responsible for updating personal data. We reserve the right to request verification documents as needed.
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2. Scope of Information Use
Collected data will be used internally and shared only with:

• Authorized departments within Mikazuki Group
• Trusted third-party service providers (IT, marketing, communication) under confidentiality agreements
• Sending marketing content, offers (with consent)
• Performance analysis and campaign effectiveness
• Complying with lawful requests by government agencies

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3. Information Retention Period
Personal information will be retained:

• During the user’s service usage period
• Until the collection purpose is fulfilled
• Or as legally required

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4. Information Access Entities

• Authorized Mikazuki personnel
• Third-party service providers (data processing, email, payment, marketing) under confidentiality terms
• Government agencies when legally requested

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5. Data Controller & Contact Information
Da Nang Mikazuki Japanese Resorts & Spa

• Address: Xuan Thieu Tourism Area, Lien Chieu District, Da Nang, Vietnam
• Email: info@mikazuki.com.vn
• Hotline: (+84) 236 3 774 555

Users can contact us to:

• Request access, edit, update, or delete personal data
• File complaints or limit processing of their data

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6. Accessing & Editing Personal Information

• Users may log in to their account or contact us via email/hotline
• Requests to edit, delete, or stop data processing are honored
• Access may be denied if data relates to third-party privacy, legal investigations, or unjustifiable cost burden

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7. Data Security Measures

• Restrict access to personal data
• Use 128-bit SSL encryption
• Store data on secure systems
• Erase data when no longer necessary

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8. Complaint Handling Mechanism

• Send requests to: info@mikazuki.com.vn
• Mikazuki will respond within 10 days and resolve within 15 business days

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9. Consent Withdrawal & Policy Updates

• Users may withdraw consent by contacting us via email
• Withdrawal may affect access to services
• Policy may be updated without prior notice
• Updated versions will be clearly posted on our website